Note: 1.If your country isNorway, please send your address and zip code to check if there is battery service to your city before you order this e-bike conversion kit with battery. 2. Battery and motor will send separately and you will receive 2 parcels, we will give you 2 tracking numbers too! 3. According to different country and region, battery parcel will delay 7-15 days to arrive. #Tips: *Our motor mainly uses DHL transportation, and some countries use DPD transportation; the main battery transportation is UPS. *If your area is in a remote area, we will charge you a certain amount of remote service fees. * If your address is in an island, please contact us before order, so that we can check whether we can arrange shipping to you. #solution: *You can pay the postage for free, but the amount is relatively large, it is more expensive. * Do you have relatives or friends living in a distant city? (We can send it to him for free, then ask him to send the goods to you. That would be a good choice) Introduction: With an integrated speed sensor, this mid-drive motor, which is compatible with68-73mm bottom bracket,has a ratedpower of 350W,a reduction ratio of 1: 21.9 and a maximum torque of 80 N.m, providing ideal power for vehicles. Light but strong and efficient, this motor greatly enhances riding comfort and is suitable for touring bikes and commuter bikes. Packing List: 1. Bafang mid drive motor 36V 350W 2. Chain Wheel 3.Chain Cover 4. C965/TFT850C/DPC-18 Display 5. Crank 6. Thumb Throttle 7. 1 to 4 Cables 8. Speed Sensor & Magnets 9. Brake Lever 10. Nuts 11. 36V10.4AHBattery Description: WARRANTY 1.Within 15 days (based on the delivery data) : Repair fee and shipping costs all free.Buyer return the damaged parts by thecheapestshipping,we'll pay for the return postage and resend a replacement or we can resend parts to repair. 2.1 Months to 1 year (based on the purchase data): Free repair,buyer pay for return postage and resend postage. 3.1 year to 2 year (base on the purchase data) :Charger repair, buyer pay for return and resend postage. FAQ Q: Customs Duties: A: EU/US/RUdon't need to pay tax, we will pay for the tax. Other countries, buyer need to pay tax and if held by Customs, buyer need to clear customs and pay for tax. Q: Color Difference: A: The pictures showing at our store are taken based on the true products .Because of different monitor and brightness, it'snormal to have tiny color difference,please donnot leave a bad feedback or return goods to us without contacting us! Q: Delivery Time: A: If products still in Transit ,and your deliver time is going to expire ,kindly contact us ,and we will extend delivery time for you. If products is lost in transit ,kindly contact us we will make full refund or resend the same products to you as soon as possible. Q: Defective Parcel: A: Please do not sign on shipping bill if products is defective,it is shipping company's responsibility,please take photo for us and we will make refund to you. Q: Return Policy: A: we do our best to serve our customers.we will refund you if you return the items within 15 days of your receipt of the items and it is only the reason of product itself like defect,damage,anything that is seller's fault,not the buyer's personal preference or failure to use. Besides,the items returned must be in their original conditions! Q: Feedback: A:Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or services,please feel free to contact us before you leave negative feedback.
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